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Delice de France keeps its 24/7 food operation running smoothly with delaware’s Dynamics 365 AMS, ensuring reliable systems, rapid support, and seamless performance across finance, supply chain, and warehouse processes.
Client: Delice de France,
Service: Microsoft Dynamics 365 Application Managed Service (AMS)
Industry: Food Manufacturing & Distribution
Core systems: D365 Finance & Operations, Supply Chain, Warehouse Management, Webshop
Delice de France runs a near‑continuous operation, finance, production, supply chain, warehouse movements, ecommerce, the whole lot. Microsoft Dynamics 365 isn’t a system in the background; it is vital to the business.
Delice de France needed an AMS partner who could move as fast as their business, and keep up. Downtime isn’t an inconvenience; it’s a full‑blown operational risk. Rakesh Bhudia summed it up clearly:
Head of IT at Delice de FranceThe system needs to be up and running. We rely on delaware because we don't have that depth of Dynamics expertise in-house.Rakesh Bhudia
From day one, application managed services (AMS) wasn’t treated as an optional add‑on. It was a strategic layer of protection, essentially an insurance policy for the entire operational backbone.
AMS plugged those gaps immediately, and two years in, the value was obvious enough for Delice de France to lock in a five‑year renewal without hesitation.
We knew we had no reason to move. The relationship is strong. delaware listens. It works.
If there’s one theme that comes up again and again from the Delice de France team, it’s this: the service just works.
We always get quick responses. We’re kept up to date. If something urgent comes up, we know exactly who to call and it gets dealt with
This is the part most AMS providers claim. Very few deliver it.
Delice de France isn’t standing still. They’re digitising processes constantly, and the AMS service is the engine that turns ideas into operational reality.
One example stands out: Electronic Proof of Delivery (ePOD).
Before:
After:
ePOD has been huge, more accuracy, less paper, and faster processing. It fits perfectly with our digitisation strategy.”
Another recent win: digitising chilled sandwich processes, delivered in just 3–4 weeks.
For a 24/7 food manufacturer, Dynamics 365 is not a back-office tool, it’s the heartbeat.
AMS keeps that heartbeat steady.
Without the service, we’d have no resiliency. No one to rely on. The impact would be significant.
What the team calls out most?
Communication.
Access.
People.
Delice de France doesn’t feel like they’re talking to a faceless service desk. They have direct access to specialists, escalation paths, account managers, and innovation teams.
We can reach multiple people at different levels. That makes a huge difference
This is where many AMS providers fall down. delaware doesn’t.
delaware isn’t just keeping the lights on. They’re helping Delice de France plan where to go next:
We know delaware is looking ahead. And we want a partner who can guide us on what’s coming next.
That’s exactly what AMS plus strategic capability delivers.
The team were candid: it wasn’t perfect from day one, no major ERP partnership is. But the trajectory has been upward, consistent, and built on trust.
The renewal reasons:
Delice de France now operates with:
It’s a partnership built on trust, transparency, and shared goals, exactly what modern ERP‑driven organisations need.
